Your International Patient Service

If you are already treating patients from abroad, but lack the organisational capacity and know-how to provide them with the necessary administrative support, we will advise you in setting up your own International Department.

Above a certain operational size, it is essential to have a dedicated International Department, which takes care of your international patients' concerns and assists them personally with due consideration for cultural differences.

We ensure that this department is correctly integrated into the company, so that it can operate autonomously, but yet in unison with the hospital's and, if given, the hospital group's corporate strategy.

A well-run International Department becomes the single, reliable point of contact through which a patient's entire stay is coordinated. From the first enquiry it manages cost estimates and payment guarantees, arranges visa support letters, books appointments across departments, organises qualified interpreters, and looks after the practical needs of accompanying family members. For a patient arriving from the Gulf, often unfamiliar with the local system and anxious about a serious diagnosis, having one team that speaks their language, literally and culturally, transforms an intimidating process into a reassuring one.

The value of this function is not only felt by patients. A dedicated department relieves clinical and administrative staff of ad hoc requests they are not equipped to handle, shortens response times, reduces costly misunderstandings and ensures that revenue from international patients is billed and collected correctly. It also gives management a clear view of demand, satisfaction and performance, so that the international business can be steered with the same rigour as any other part of the hospital.

Drawing on decades of experience running exactly this kind of operation, we help you build a department that fits your institution rather than a generic template. The exact design of the International Department will only be determined after we have gained a comprehensive view of the clinic, its processes and procedures, and also the space available:

• Evaluation of the size and scope of the International Department
• Implementation of SOPs, previously tailored to your needs
• Personnel selection and training
• Integration of the International Department into existing clinic processes
• Defining the services that the department can and should offer